Refund and Returns Policy

Refunds for Custom Decorated Garments

Once your items have been customised with embroidery or printing, we’re unable to cancel the order, regardless of whether they’ve been dispatched or not. This is in line with the Consumer Contracts Regulations effective from 13th June 2014, which exclude “personalised goods or goods made to a consumer’s specification” from standard returns. However, if your decorated items are faulty on arrival, or were not what you ordered, we’re happy to help with a exchange. 

Leave it to us to take care of it.

We want you to be completely satisfied with your purchase. If you receive damaged or faulty items, please let us know within 30 days for a replacement or refund. After 30 days, we’re unable to offer refunds. If approved, we’ll send you a Returns Authorisation Code (RAC) and make arrangements for it's return.

Business Hours: 9am - 5pm, Monday to Friday

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