Our refund and returns policy is for damaged or faulty goods and lasts for 30 days. If you have a damaged or faulty item and 30 days have passed since your purchase, we can’t offer you a refund. If the refund is approved we will respond with an RAC and you must then send the items back within 7 days.
Refund for decorated garments.
Once the items have been embroidered or printed it is not possible to cancel the order whether they have been despatched or not. The Consumer Contracts Regulations that came into force on 13th June 2014 exclude “personalised goods or goods made to a consumer’s specification” and the decorated items we supply fall into this category. You can return decorated items that are faulty, damaged or were incorrectly supplied.
Refund for plain items.
A refund for plain items must be requested within 14 days of you receiving your order. We retain the right to refuse a refund.
There are certain situations where only partial refunds are granted or a refund may be refused:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
You must request a returns authorisations code (RAC) before sending the items back. Please send an email to "[email protected]" with your order details explaining the reason for returning the items. If the refund is approved we will respond with an RAC and you must then send the items back within 7 days.
To be eligible for a return, your items must be unused and in the same condition that they were received. In the original packaging with all the tags, clips and labels.
Please note that if you send an item back without an RAC it cannot be processed. We will hold it for 14 days before donating the item to a local charity.
How to proceed.
Once you have received the RAC and to complete your return, we require proof of delivery back to us along with your RAC number. Please make sure you write the RAC on the outside of the packaging of the returned items.
If your refund request is denied we will hold the items for 14 days to allow you to arrange for the item to be shipped back to you at your cost. After 14 days we will donate the item(s) to a local charity
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Late or missing refunds
If you haven’t received a refund please first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank, an Acquirer Reference Number (ARN) will be available in 1 to 3 business days. There is often a delayed processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund please contact us at "[email protected]".
Only regular priced items may be refunded. Sale items cannot be refunded.Exchanges
We only exchange items if they are defective or damaged.
To return your product(s) you should send them to:
Unit 4, Ashville Way Wokingham Berkshire, RG41 2PL
You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping your original order to you will be deducted from your refund.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and do not accept responsibility for missing items.