Refund and Returns Policy

How to request a refund

To return an item, please submit your request within 14 working days of receiving your order. Email us at "[email protected]" with your order details and the reason for return. We’ll then send you a Returns form and Authorisation Code (RAC). Once you have the these, kindly return the form with your items within 3 working days.

You’ll need to pay for return shipping, which is non-refundable. If you receive a refund, we’ll deduct the cost of shipping your original order. For more valuable items, we recommend using a trackable service.

Ensure items are unused, in original condition, and include all tags. Returns without an RAC will be reviewed if within our 14-day policy. If items are damaged, missing parts, or not in original condition, a partial refund or refusal may apply.

If your refund request isn’t approved, we’ll keep the items for 30 days so you can arrange to have them sent back to you. After 30 days, they’ll be donated to charity.

We’ll email you once we’ve processed your return and approved your refund, which may take up to 10 working days to show in your account. If you haven’t received it after this time, please drop us an email.

Refunds for Custom Decorated Garments

Once your items have been customised with embroidery or printing, we’re unable to cancel the order, regardless of whether they’ve been dispatched or not. This is in line with the Consumer Contracts Regulations effective from 13th June 2014, which exclude “personalised goods or goods made to a consumer’s specification” from standard returns. However, if your decorated items are faulty on arrival, or were not what you ordered, we’re happy to help with a exchange. 

Leave it to us to take care of it.

We want you to be completely satisfied with your purchase. If you receive damaged or faulty items, please let us know within 30 days for a replacement or refund. After 30 days, we’re unable to offer refunds. If approved, we’ll send you a Returns Authorisation Code (RAC) and make arrangements for it's return.

Exchanges

Unfortunately, we don't offer exchanges, but if you have any concerns, please chat with our team. They’ll be happy to advise you on the options available and support you through the process.

Tel: 0118 9120 420